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RETURNS

Our policy lasts 14 - 30 days depending on the circumstances. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange if the item is fine and you have just changed your mind.

If the item is defective you can return this for a refund within 30 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

We are unable to refund opened tins of paint as the goods are then not re-sellable.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Please be aware, if the item was ordered by mistake or the reason for return isn't our fault, we will refund you minus the amount it cost us to originally send the items to you.

We are unable to refund opened tins of paint as the goods are then not re-sellable.

We can't issue refunds on custom colours as they were made specifically for  you, we can only refund if there is a problem with the paint not the colour.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@premiumpaints.co.uk.

 

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at accounts@premiumpaints.co.uk and send your item to: 

Premium Paints
Ollerton Road
Walkers Industrial Park
Tuxford
Nottinghamshire
NG22 0PQ

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