Returns Policy Tab

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery.

 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@premiumpaints.co.uk.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at accounts@premiumpaints.co.uk and send your item to: Premium Paints Unit 4 TRANKER LANE Worksop GB S80 3LG.

 

★ Reviews and Feedback

Reviews and Feedback

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perfect

Simple to use and does not block up the spray head.

Sealed Newly Laid Block Paved Driveway

Had driveway recently blocked paved and cost didn't include sealing so decided to do it myself - found Everest Polyurethane Sealant on google search through Premium Paints at a good price as I needed 4 x 20ltrs to cover 140sqmtrs with 2 coats (that didn't quite complete 2 coats -could have done with another 5ltrs). Staff were very prompt in answering any queries and dispatch/delivery was within days. Results were very satisfying, have recommended to neighbours who asked whilst passing by - will be using again in a few years time.

Floor Paint - Brilliant!!

This is the second time I have ordered from this company, and their service is excellent. The product itself is the best we have used on our factory floor, and we have tried a couple of different ones over the years. Its coverage is good and its hard wearing, we are running pallet truacks and fork lifts over it!!

Overall, very happy

Great product would highly recommend.

Goes on well and seals the concrete so no more dust and grit coming into the house. Thanks xx