Delivery Policy
At PremiumPaints.co.uk, we’re committed to providing not just top-quality products but also fair and transparent delivery pricing. Our delivery charges are carefully set just below our actual cost to ship, ensuring you receive excellent value without compromising on service.
Courier Delivery Options
Standard Delivery (2–3 Working Days)
We offer standard delivery to mainland UK from £7.95 per 20-litre tin or per 2 x 5-litre tins. Accessories are priced by weight — for an accurate delivery rate, please use the delivery calculator available on the cart page. If your order is time-sensitive, please email us during business hours and we will do our best to arrange express delivery for an additional fee.
Express Delivery (1–2 Working Days)
Express delivery is available from £13.95 per 20-litre tin or per 2 x 5-litre tins. As with standard delivery, accessories are charged based on weight. Please refer to the delivery calculator on the cart page for exact rates.
Free Pallet Delivery
We offer free pallet delivery on qualifying orders of 7 x 20-litre tins or 14 x 5-litre tins and above. Orders under this threshold can still be delivered via pallet (PalletForce) for a flat rate of £60.
Delivery Timeframes
Delivery windows are estimates and not guarantees. Over 97% of deliveries arrive on time or earlier, but occasional courier delays can occur. We will always work with you to resolve any delays quickly, but we cannot be held liable for them.
We strongly advise that you do not schedule a painter or decorator until your order has arrived. Although rare, courier issues can happen, and we are not responsible for any costs incurred from rescheduling.
Tracking numbers will be provided once the order has been dispatched. In some cases, larger or bulk orders may be shipped directly from the manufacturer.
Scottish Highlands and Islands
Some postcodes in the Scottish Highlands and Isles may incur a delivery surcharge. You can check whether your postcode is affected by using the zone diagram or the delivery calculator on the cart page. Additional charges will be shown clearly before you check out.
International Orders
We do ship to most international destinations. For a quote or further information on overseas delivery, please contact us directly and we’ll be happy to assist.
Click & Collect
Collection is available from our depot in Tuxford, Nottinghamshire (just off the A1). To collect your order, select the “Pick-up” option at checkout. Once your order is processed and ready, you’ll receive an email with collection instructions and the depot address.
Please do not arrive to collect your order before receiving confirmation, as it may not be ready. When collecting, bring your order confirmation either printed or shown on your phone.
Delivery Calculator
To check estimated delivery costs before placing your order, simply add the items to your basket, go to the cart page, and scroll to the delivery calculator section. This will give you accurate pricing based on the items and your delivery location.
Liability and Accuracy
All orders are sent via courier and will require a signature upon delivery.
We are not responsible for any costs arising from incorrect usage of our products, including repainting due to unsuitable product or incorrect colour. It is the customer’s responsibility to confirm the product type and colour before application. If there is any uncertainty, we encourage you to contact us for guidance prior to use.
Premium Paints will not be held liable for any misapplications, errors, or resulting costs.
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