RETURNS POLICY

Returns Policy

Returns

Our policy lasts 14 - 30 days depending on the circumstances. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange if the item is fine and you have just changed your mind.

If the item is defective you can return this for a refund within 30 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

We are unable to refund opened tins of paint as the goods are then not re-sellable.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14days after delivery.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

We are unable to refund opened tins of paint as the goods are then not re-sellable.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@premiumpaints.co.uk.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at accounts@premiumpaints.co.uk and send your item to: Premium Paints Unit 4 TRANKER LANE Worksop GB S80 3LG.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: Unit 4 TRANKER LANE Worksop GB S80 3LG

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

★ Reviews and Feedback

Reviews and Feedback

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Excellent service and great paini

I ordered they delivered very quickly and the quality of the paint was second to none will definitely recommend them to anyone and will buy from them again

Perfect paint for the job

Great customer service - representative listened to the description of my task and suggested the perfect paint - very happy with result. Thanks

Product great , service not so

Order product online on Sunday evening and paid for 24hr courier delivery knowing it would be processed until the Monday. Expected product Tuesday/ Wednesday . Wasn’t deliver until late afternoon Thursday!!!! Wasted a lot of time trying to get through on the phone !! Ended up leaving a message that no one responded too !!!. Won’t be using again!

Garry Stevenson

I ordered some Premium Paints concrete sealer and the tins arrived in good time, I have applied the sealer and it works well, easy to apply. I will be getting some more for another shed soon. 5 star