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RETURNS POLICY

Returns

Our policy lasts 14 - 30 days depending on the circumstances. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange if the item is fine and you have just changed your mind.

If the item is defective you can return this for a refund within 30 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

We are unable to refund opened tins of paint as the goods are then not re-sellable.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Please be aware, if the item was ordered by mistake or the reason for return isn't our fault, we will refund you minus the amount it cost us to originally send the items to you.

We are unable to refund opened tins of paint as the goods are then not re-sellable.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@premiumpaints.co.uk.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at accounts@premiumpaints.co.uk and send your item to:

Premium Paints
Ollerton Road
Walkers Industrial Park
Tuxford
Nottinghamshire
NG22 0PQ

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: 

Premium Paints
Ollerton Road
Walkers Industrial Park
Tuxford
Nottinghamshire
NG22 0PQ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

★ Reviews and Feedback

Reviews and Feedback

2907 reviews
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(7)
Excellent product

Good service and excellent product. Very pleased.

fine

arrived in good time and the paint seems excellent

Slate grey

The paint applies smoothly even on pitted surfaces and the gloss finish has a high lustre to it, to dry completely may take more than one day depending on weather conditions if used externally.,delivery wise the product was well packaged for transit and arrived to me within the designated time frame, overall thoroughly satisfied and would purchase again

Everest Trade - Ultimate QD Concrete Floor Paint & Sealer - Internal & External - Anti-Slip

Great paint for a tired looking patio

Chose the Dark Grey, applied three coats on different days with a deep pile roller. Dries fast and looks great. Time will tell how it will fair with a dog and a toddler playing on it! It seems quite durable as long as you do at least 2-3 coats; build it up and it should be very hard wearing.
Love that it's water based so no strong odour during application and easy to wash off skin, upvc etc.